Your Privacy Our Responsibility

1. Introduction

rbig33 ("we", "our platform") is an online gambling platform operating under international licensing. This Privacy Policy describes our practices regarding the collection, use, disclosure and protection of personal information of users who access or use rbig33 services, including the website https://rbig33.one and all related services.

By registering for or using any part of the rbig33 service, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we recommend that you do not continue using our platform.

We are committed to compliance with internationally recognised data protection principles, including minimal data collection, clearly defined purposes, limited retention periods and security appropriate to the sensitivity of the data being processed.

2. Information Collected

rbig33 collects personal information through several means, depending on the nature of your interaction with our platform.

2.1 Information You Provide Directly

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification purposes (21 years and above)
• An active email address
• Malaysian mobile phone number
• Username and password created during registration
• Payment account information such as e-wallet account numbers or bank details
• Identity verification documents when requested for KYC purposes

2.2 Information Collected Automatically

• Your device's IP address when accessing the platform
• Browser type and operating system version
• Session data including date, time and duration of access
• Pages visited within the rbig33 platform
• Game data including bets placed, winnings and transaction records
• Technical cookie data that enables the platform to function properly

2.3 Information from Authorised Third Parties

In certain situations, we may receive information from payment service providers such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency processors to verify the status of your transactions. This information is used solely for payment processing purposes and is not used for any other purpose.

3. How Data Is Used

The personal information we collect is used for the following purposes:

3.1 Account Management and Identity Verification

Your data is used to create and manage your rbig33 account, verify your identity in line with international licensing requirements, and confirm that players are 21 years of age or above. The identity verification (KYC) process also helps protect your account from unauthorised access.

3.2 Financial Transaction Processing

Payment information is used to process deposits and withdrawals accurately and securely. rbig33 processes withdrawals within 1 hour of an approved request. Financial data is stored with full encryption and accessed only by authorised personnel.

3.3 Customer Support

Every live chat conversation and email communication with our 24/7 support team is recorded to enable effective follow-up, resolve complaints more efficiently, and continually improve the quality of our customer service.

3.4 Security and Fraud Prevention

rbig33 uses personal information and session data to detect suspicious activity, prevent fraud, account hacking and platform abuse. Our automated monitoring system helps identify unusual patterns to protect all players.

3.5 Regulatory Compliance

As a platform operating under international licensing, we are required to retain certain records and disclose information to relevant authorities when required by law. This includes reports for anti-money laundering (AML) purposes and gambling oversight.

4. Information Sharing

rbig33 does not sell or rent your personal data to any party. Data sharing occurs only in the following circumstances:

• Approved payment service providers for processing your transactions
• IT infrastructure and server hosting service providers bound by strict confidentiality agreements
• Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) for technical and game audit purposes
• Regulatory authorities or law enforcement when legally required
• Related companies within the rbig33 group for internal administrative purposes, subject to equivalent protections

5. Data Security

rbig33 implements appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

• All communications between your device and rbig33 servers are protected with the latest version of the TLS (Transport Layer Security) protocol
• Player passwords are stored in hashed form using strong algorithms — we do not store passwords in their original form
• Internal access to player personal data is restricted based on the need-to-know principle
• Regular security audits are carried out by our IT team to identify and address any system vulnerabilities
• Data backup is performed regularly at secure and separate locations

While we make every effort, no security system can guarantee absolute protection. Should any data breach occur that affects your personal information, we will notify you within a reasonable time in accordance with our legal obligations.

6. Cookies and Tracking Technologies

The rbig33 website uses cookies and similar technologies to enable core platform functions, improve website performance and understand usage patterns on an aggregate basis.

6.1 Types of Cookies Used

• Session Cookies: Required to maintain your login session and enable smooth navigation within the platform
• Preference Cookies: Store your language settings and display preferences
• Analytics Cookies: Collect aggregate data on how users interact with the website for improvement purposes
• Security Cookies: Help identify and prevent suspicious or fraudulent activity

6.2 Managing Cookie Settings

You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the rbig33 platform, including the ability to log in and use certain features. Third-party cookies from analytics providers are subject to their own privacy policies.

7. Your Rights

As an rbig33 player, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time
• Right of Rectification: You may request correction of inaccurate or incomplete information
• Right of Erasure: In certain circumstances, you may request deletion of your personal data, subject to licensing and legal requirements
• Right to Withdraw Consent: You may withdraw consent for certain processing at any time without affecting the validity of prior processing
• Right to Restriction: You may request that we limit the processing of your data in certain circumstances
• Right to Object: You may object to the processing of your data for direct marketing purposes

8. Cross-Border Data Transfers

As rbig33 operates under an international licence, some of your personal data may be stored or processed on servers located outside Malaysia. Such transfers are carried out with adequate safeguards, including contractual agreements that require recipients to comply with data protection standards equivalent to international norms.

We ensure that all cross-border data transfers are handled with care and comply with applicable legal requirements. Further information on the protective measures in place may be requested through our customer support channels.

9. Privacy Policy Changes

rbig33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. The "Effective date" at the top of this document will be updated each time a change is made.

For significant changes, we will notify you via in-platform notifications or through your registered email. Continued use of rbig33 services after the notification date is considered your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the rbig33 data protection team through the following channels:

• 24/7 live chat in Malay and English — available directly on the rbig33 platform
• Email: [email protected]

Our customer support team operates around the clock every day and will address your privacy-related enquiries with full attention and within a reasonable time.